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FAQs

Frequently Asked Question

 

My Account & My Cart

 

What is My Account ?

Registering to My Account service is free and allows you to recall your personal information when visiting our website again, making it faster to place future orders.

Once you have registered with us, you can sign in by using your user name and password. On the website we'll provide you with an address book and a reminder section, to store all your recipients details, together with a log of orders previously placed.

 

I forgot my password!

Don't worry. We are here to help you. Here's what you need to do.

Step 1: Click here to go to the login page
Step 2: Enter your e-mail ID
Step 3: Click on the Forgot Password? link

A new password will be sent to your registered email address. You can use that password to login to your Account and then reset it in the My Account section.

 

Sorry! I do not remember my login ID and password.

Don’t Worry! Please share your order number to buyanyflowers@gmail.com with a request for your login ID & password. We will provide you with your login credentials.

 

What is My Cart?

Its same like shopping carts in a retail store, and here My Cart helps you keep the things you want at one place, while you continue browsing or leave the site to think about it.

 

Can I remove product in my cart?

Of course yes, if you wish to remove a particular product from your Cart, just click on 'Manage Your Cart'. You will be able to see all the products in your cart. Click on the ‘Remove’ button next to the item you wish to remove from your Cart.

 

Where can i track my shipment of the orders?

You can track your order on the website for the latest information on delivery. You will see a 'Track Order' option on the top right corner of the page. Enter your order number & click on the ‘Track Now’ to see the current status of your order.

 

How can i place an order? 

What are the options of placing an order with BUYANYFLOWERS?

Following are the options in which you can place an order with us.

  • You can log on to www.buyanyflowers.com from your mobile as well.
  • Online - Log on to www.buyanyflowers.com and have fun shopping on our website!
  • You can call us at +971-50 742 7217 (08:00 AM- 12:00 AM, Monday-Sunday) and we will be more than happy to assist you in placing your order.
  • You can mail us all the details at buyanyflowers@gmail.com and we will place an order for you.

 

What are the information required from my end to submit the order?

We would require the below information from you -

  • Recipient’s name
  • Complete delivery address
  • Contact number of the recipient
  • Date of delivery
  • Time of delivery will be needed in case of products that are delivered by hand
  • Gift message
  • Sender’s name
  • Shipping option
  • Billing information

 

How do I find different type of products on your site?

To make shopping easy and hassle-free for you, we have categorised our products in different categories. You have the option to choose products from categories like Flowers, Flower Combos, Chocolates and Gifts  etc. You can also choose products based on an occasion and relation. Enjoy shopping!

 

Can customization of product is possible?

Sure you can! Call us at +971-50 742 7217 (08:00 AM- 12:00 AM, Monday-Sunday) or write to us at buyanyflowers@gmail.com and let us know what you want and what are your requirements.

 

Delivery Information

Where all do you delivery?

We delivery all Across Dubai. Delivery to the remote location and offshore is not possible.

 

Is there any particular time of delivery?

All orders are delivered during business hours (8 AM - 10 PM), unless you have opted for a Midnight or an early morning delivery.

 

Do i have an option to choose a time of delivery?

Yes! By paying additional delivery charge, you have the option to choose a Fixed Time slot or a one hour delivery shipping option for delivery. You can call or WhatsApp us on +971 507427217 to schedule your delivery.

 

Can I get the order delivered in the Midnight?

Of course Yes! We understand the emotions of celebrating an occasion on its eve. That’s why we have an option of a Midnight delivery for our customers. With an additional delivery charge, you can get your order delivered between 23:00 to 23:59 hours on the date you choose by calling or WhatsApp us on +971 507427217.

 

Are there any shipping charges?

Yes there are charges for the delivery.

Standard Delivery          - Free

One Hour Delivery         -  AED 30

Two Hour Delivery        -  AED 30

Early Morning Delivery - AED 40

Midnight Delivery          - AED 59

 

What are the modes of delivery?

We have following 2 modes of delivery –

Hand Delivery

Courier Delivery.

 

I don’t want to disclose my details to the recipient, how do I place the order?

 

We totally understand the surprise element. You can write to us at buyanyflowers@gmail.com or call us at +971-50 742 7217 (08:00 AM- 12:00 AM, Monday-Sunday) and let us know.

 

How do I know my order has been confirmed or delivered? 

As soon as your order is confirmed or delivered, you will receive an email & SMS along with your order number or the status of the order.

 

What do the different order statuses mean? 

  • Payment received: Which means we have received the payment of your order and your order is ready to be executed.
  • Payment declined: This means the payment for your order has failed.
  • Order confirmed: Your order is confirmed. It will be delivered as per the date and time slot selected by you.
  • Out for delivery: Your order is dispatched and out for delivery.
  • Order delivered: Your order has been delivered.
  • Delivery attempted: We tried to attempt to deliver your order but could not because of the following reasons:-
  • o   the recipient was not available
  • o   recipient’s number was not reachable
  • o   premises was locked
  • o   address was incomplete/incorrect.
  • o   the recipient was not available
  • o   recipient’s number was not reachable
  • o   premises was locked
  • o   address was incomplete/incorrect.
  • Returned to origin: Our courier partner tried to deliver your order thrice but could not because of the following reasons:-

 

What is Same Day Delivery Means?

We’re more than happy to take your last minute orders and guarantee same day delivery.

For same-day Standard Time Delivery, orders must be placed before 7:00 pm, Monday - Sunday.
For same-day One Hour Time Delivery, orders must be placed before 9:00 pm, Monday - Sunday.

For same-day Two Hour Time Delivery, orders must be placed before 9:00 pm, Monday - Sunday.
For same-day Midnight Delivery, orders must be placed before 9:00 pm, Monday - Sunday.

  

What is a normal courier delivery?

Your order will be delivered through our courier delivery partners Aramex & First Flight.
For products that are shipped using the services of our courier delivery partners, the date of delivery chosen by you is an estimate. Your order may be delivered a day prior or a day after the chosen date of delivery.

 

Order Modification/Cancellation 

How do I make a change in my order or cancel it?

If you need to make changes or cancel your order, please call us at +971-50 742 7217(08:00 AM- 12:00 AM, Monday-Sunday) or email us at buyanyflowers@gmail.com

Note: Order modification/cancellation in a domestic order, please give us at least 24 hours’ notice before the requested delivery date. If your order has already been shipped or delivered, we won't be able to cancel it or make any changes. Order modification/cancellation in an international order, please give us at least 48 hours’ notice. If your order has already been shipped or delivered, we won't be able to cancel it or make any changes.

 

How much time will it take to process my cancellation request?

It will take up to 24 hours’ time to process a cancellation request.

 

What are the possible modes of refund available after cancellation?

Your refund amount shall be credited to the same Debit card/Credit card/Mobile wallet/Bank Account through which the payment was done.

 

Return and Refund Policy 

What is BUYANYFLOWERS Return Policy?

No returns are allowed. However, in case if a wrong or a defective product has been sent, do let us know at the earliest. You can write to us at buyanyflowers@gmail.com or call us at +971-50 742 7217 (08:00 AM-10:30 PM, Monday-Sunday).

 

How can i return a defective or damaged product for a new replacement?

We take stringent measures to ensure that the items delivered to you are in the perfect shape and condition. However, there is a remote possibility that the item may be damaged during transit or that a wrong item is delivered to you. Don’t worry we are here to help you! You can write to us at buyanyflowers@gmail.com or call us at +971-50 742 7217 (8:00 AM- 1:00 AM, Monday-Sunday) and we will take care of it.

 

What are the possible cases where a refund will not be made?

We do not give guarantee refund for cases where:

  • Flowers, cakes, chocolates, plants, fruits, sweets, gift products and preserved items which are delivered to an incorrect address provided by the sender.
  • Unsuccessful deliveries arising from the recipient not being present at the time of delivery at the address provided by the sender or the recipient refusing to accept the delivery.
  • Product quality problems caused by improper handling of the product by the recipient.
  • Cancellation/modification request in a Domestic order made less than 24 hours’ prior to the date of delivery and Cancellation/modification request in an International order made 48 hours’ prior to the date of delivery. In the event that we are unable to supply all or part of your order (the product or any substitute product to you at all), we shall notify you as soon as possible and reimburse your payment in full.

 

When will the refunded amount be credited back to my account?

Online refund is credited directly through the same mode from which the customer has paid the money within 24 working hours. Once processed by us, refund takes 5-7 business days to reflect in your account.

Offline refund is credited once the customer shares the bank details post which it takes 5-7 working days.

 

What if I am unhappy with my order?

We are sorry to hear that you are not happy. Your smile is our priority and a promise to you from us! No frowns. If any, we'll surely tilt the curve for you.

Just let us know how we failed to meet your requirements and expectations and we will fix it at the earliest. You can write to us at buyanyflowers@gmail.com or call us at +971-50 742 7217 (8:00 AM- 12:00 AM, Monday-Sunday).

 

How do I redeem my Gift Certificate/Discount Voucher?

Log on to www.buyanyflowers.com

After you have selected your products and filled in the shipping details, you will get an option to redeem your coupon in the ‘Order Summary’ page. Click on ‘I want to redeem my discount/gift coupon’. Coupon code needs to be entered in this section and then click on the submit button.

 

What is the difference between a Discount Voucher and an E-Gift Voucher?

Gift Vouchers - These vouchers help you to redeem a certain amount in the total amount of your purchase, like AED 100 off on any purchase.

Discount Vouchers - These vouchers help you to redeem a certain percentage off on your order value, like 10% off or 15% off

Both of these have alphanumeric codes.

 

How do you I buy/gift an E-Gift Voucher?

You can buy our E-Gift Vouchers, either for yourself or your loved ones. These vouchers will be alphanumeric e-codes which can be mailed or can be printed on the gift vouchers and presented. To buy one, please write to buyanyflowers@gmail.com

 

How do I make a purchase with an E-Gift Voucher?

Log on to www.buyanyflowers.com

After you have selected your products and filled in the shipping details, you will get an option to redeem your coupon in the ‘Order Summary’ page. Click on ‘I want to redeem my discount/gift coupon’. Coupon code needs to be entered in this section and then click on the submit button.

 

Can I use promotional codes with E-Gift Vouchers?

Sorry! unfortunately two offers cannot be clubbed together, which means you can either use the promotional code or the e-Gift voucher.

 

Is there a limit on how many E-Gift vouchers I can use in one order?

Yes, you can use only 1 E-Gift Voucher on a single order.

 

What Terms & Conditions apply to E-Gift Vouchers?

The offer can’t be combined with any other ongoing offers of BUYANYFLOWERS.
The benefits under the offer are non-negotiable.

 

Subscriptions

 

What are Newsletters?

A newsletter is a timely notification of the website updates, featured products, special offers, promotions, new arrivals etc.

 

Why should I subscribe to Newsletters?

  • To receive special offers and promotions from www.buyanyflowers.com
  • See latest products and gifts

 

How can I subscribe to Newsletters?

All you need to do is to enter your email id in the Newsletter box on our website. Upon entering your email id, you will get a verification email to your email address. Click on that link and activate your subscription.

 

How can I Unsubscribe to Newsletters?

To stop receiving promotional email from us, click directly on the "Unsubscribe" link within the email to cancel your subscription.